HOW CAN WE HELP YOU?
PRODUCT
What's my size?
If you are not sure about your ideal size, please consult our size guides.
If you prefer personalized advice, please contact our team at hello@reiverstudio.com
We will be happy to help you find your ideal size!
Care or compositions
To keep your Reiver bikinis and swimsuits looking perfect as new, we recommend always following these care instructions:
Always rinse with cold water after each use to remove chlorine, salt, and sand residue.
Hand wash using cold water and a mild or neutral detergent.
Do not use fabric softeners or bleach, and do not leave the garment soaking.
Air dry outdoors and always in the shade. Completely avoid tumble drying, ironing, and dry cleaning.
Do not store or leave wet garments rolled up inside your beach bag.
Avoid rough surfaces: Direct contact with rocks can cause snags and pilling on the fabric.
You can find the complete composition of each product directly on its internal label, where we provide precise information about all the materials used.
ORDERS
Can I cancel my order?
Yes, we can cancel your order as long as no more than 1 hour has passed since you placed it. To request a cancellation, write to us at hello@reiverstudio.com
Once this period has passed, your order will enter the preparation phase and it will no longer be possible to make any changes.
How can I track my order?
Once your purchase has been confirmed and processed, you can track its journey in the following ways:
- From your account: If you have registered on our website, simply log in and go to the "Account" section to view the current status of your order in real time.
- Check your email: As soon as the package leaves our warehouse, we will send you an email with shipping details and a direct tracking link.
- Courier notification: The carrier will contact you directly via email or SMS to provide you with the tracking number and a link to their own tracking platform.
Can't find the information? If you have any questions or haven't received the links, email us at hello@reiverstudio.com and we will help you locate it immediately.
I have not received my purchase confirmation email.
Don't worry! If you have completed the payment but do not see the email in your inbox, we recommend checking the following points:
- Check your Spam or Promotions folder: Sometimes, automatic emails are mistakenly filtered into these folders. Take a look.
- Verify your email address: Make sure there were no typos when entering your email address during the purchase process.
- Check the charge on your bank statement: Confirm that the payment was processed correctly. If the payment was pending or rejected, the purchase will not have been registered in our system.
- Check your order history: If you registered before purchasing, log in to your Reiver account and check if the order appears in your history.
Still can't find it? If you have checked all the above and still haven't heard anything, write to us at hello@reiverstudio.com
We will review your case and resend the confirmation.
I've received an incorrect or faulty item.
We sincerely apologize for the inconvenience. If your order arrived with an incorrect item or has a manufacturing defect, we will resolve it immediately. Simply follow these steps:
- Take clear photos:If it's an incorrect garment: Take a photo of the received garment and its barcode label.If it's a defective garment: Take photos clearly showing the defect, the garment's label, and the shipping package (especially if it arrived damaged or tampered with by the courier).
- Write us an email: Send an email to hello@reiverstudio.com explaining what happened.
- Attach the information: Don't forget to include your order number and attach the photos you've taken.
Our team will review your case with priority and will respond as soon as possible to arrange the exchange or collection at no cost to you.
SHIPPING, EXCHANGES & RETURNS
Rates & Delivery times
You can check our shipping rates and delivery times on our Shipping and delivery page
Do you have a problem or a question about your shipment, exchange, or return?
If your order is delayed, there's an issue with the delivery, or you need to manage an exchange or return, our logistics platform support team will help you resolve it directly.
Support Email: returns@drelife.com
Please have your tracking or order number ready so they can expedite your request.
Prefer to speak with us?
If you wish, you can also contact our team directly by writing to hello@reiverstudio.com and we will be happy to assist you.
Which areas do you ship to?
We currently ship to mainland Spain, the Balearic Islands, and all countries within the European Union.
At the moment, shipping is not available to the Canary Islands, Ceuta, or Melilla. We hope to expand our shipping destinations soon.
How can I make a return?
We want to make the process as easy and simple as possible for you. To get started, all you need is your order number and the email address you used to make the purchase.
Once the process has begun, we will provide you with a ready-to-use shipping label and all detailed step-by-step instructions.
Please remember that all returns and exchanges must be sent in their original condition, with labels and hygiene protector completely intact.
For hygiene reasons, garments must always be tried on over underwear.
For more detailed information, you can read our Returns and Exchanges Policy.
How do I make an exchange?
We want to make the process as easy and simple as possible for you. To get started, you only need your order number and the email address you used to make the purchase.
Once the process has begun, we will provide you with a ready-to-use shipping label and detailed step-by-step instructions.
Remember that all returns and exchanges must be sent in their original condition, with all tags and hygiene protectors fully intact.
For hygiene reasons, garments must always be tried on over underwear.
For more detailed information, you can read our Exchanges and Returns Policy
Get in touch
Do you have a question about your order or a general inquiry?