Privacy policy

At Reiver Studio we are committed to protecting your privacy and handling your personal data in a transparent manner, in accordance with applicable data protection regulations, in particular Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).

This Privacy Policy describes how we collect, use and protect the personal information of users who visit or make purchases through the website www.reiverstudio.com

1. DATA CONTROLLER

Data Controller: Reiver Studio

Tax ID (NIF): 23837303B

Address: Calle José Mouliaá 3, Lorca (30800), Murcia, Spain 

Contact email: hello@reiverstudio.com

Website: www.reiverstudio.com

This Privacy Policy applies solely to the Reiver Studio website and the services offered through it. We are not responsible for the privacy policies of other websites that may be accessed via links from our page. We recommend that you read their privacy policies.

2. SOURCES OF YOUR DATA

The personal data we process may come from:

  • Contact forms on the website
  • Creation of a user account
  • Purchase of products in the online store
  • Newsletter subscription
  • Communications with us by email, phone or social media
  • Participation in promotions or surveys
  • Interactions with our services or digital content
  • Browsing the website through cookies or similar technologies

We may also process data derived from the commercial or contractual relationship that the user maintains with Reiver Studio.

3. CATEGORIES OF PERSONAL DATA WE PROCESS

Depending on how you interact with us, we may process the following categories of personal data:

IDENTIFICATION AND CONTACT DATA

  • First and last name
  • Postal address
  • Email address
  • Phone number

USER ACCOUNT DATA

  • Username
  • Account preferences

COMMERCIAL AND CONSUMER DATA

  • Information about purchased products
  • Purchase history
  • Product preferences and consumption habits
  • Interactions with our communications

PAYMENT DATA

Information necessary to process payments, such as the payment method or data associated with the transaction. Payments are processed through secure payment providers, so Reiver Studio does not store bank card data.

ONLINE STORE INTERACTION DATA

We may also collect information related to your interaction with the website and our products, including:

  • Products you browse or view
  • Products you add to the cart
  • Products you save to lists or favourites
  • Order history, returns or exchanges
  • Shopping and browsing preferences

TECHNICAL AND BROWSING DATA

  • IP address
  • Browser type
  • Operating system
  • Device used
  • Pages visited
  • Interaction with the website
  • Interactions with our electronic communications

These data may be collected through cookies or similar technologies.

DATA FROM SOCIAL NETWORKS

If you interact with us through social networks or use functionalities that integrate such platforms, we may receive public information from your profile in accordance with the privacy settings of those networks.

4. PURPOSES FOR WHICH WE PROCESS YOUR DATA

Reiver Studio processes personal data for the following purposes:

USER ACCOUNT MANAGEMENT

Creating and managing your account in the online store.

ORDER MANAGEMENT

Processing purchases, managing payments, organising shipments, handling returns or exchanges and sending transactional communications about your orders.

CUSTOMER CARE

Responding to enquiries, complaints or requests.

MARKETING AND COMMERCIAL COMMUNICATIONS

Sending promotional communications about our products by email or SMS, provided there is consent or a legal basis for doing so. Managing marketing actions, advertising and audience segmentation.

The REIVER STUDIO website uses cookies to help track items you place in the cart, even if you abandon it. This information is used to determine when to send cart reminder messages by text message.

PERSONALISATION OF THE SHOPPING EXPERIENCE

Analysing preferences and browsing habits for statistical purposes, website improvement and to offer personalised product or content recommendations.

FRAUD PREVENTION AND SECURITY

Detecting, preventing and investigating possible fraudulent or unlawful activities related to the use of the website or transactions carried out.

COMPLIANCE WITH LEGAL OBLIGATIONS

Complying with applicable tax, accounting, administrative or legal obligations.

5. LEGAL BASIS FOR PROCESSING

The legal bases that legitimise the processing of personal data are:

  • User consent, for sending newsletters, SMS marketing or certain cookies
  • Performance of a contract to which you are a party, to manage account registration, orders, payments, shipments, exchanges, returns, enquiries related to our products and to send transactional communications about your orders
  • Compliance with legal obligations, in tax, accounting and administrative matters
  • Legitimate interest, to improve our services, prevent fraud or send commercial communications to customers about similar products

6. PROCESSING BASED ON LEGAL OBLIGATIONS

In addition to the processing described above, Reiver Studio may process personal data when necessary to comply with legal obligations arising from applicable regulations, including:

  • General Data Protection Regulation (GDPR)
  • Organic Law on Data Protection (LOPDGDD)
  • Law on Information Society Services (LSSI-CE)
  • General Law for the Defence of Consumers and Users

We may also communicate personal data to public authorities, courts or law enforcement when there is a legal obligation to do so.

7. SENDING COMMERCIAL COMMUNICATIONS BY SMS

We may process your phone number to send commercial communications by SMS, including promotions or news.

The legal basis for this processing is the user's express consent.

The user may withdraw their consent at any time by:

  • Replying STOP to the SMS received
  • Writing to hello@reiverstudio.com

8. WHO DO WE SHARE YOUR DATA WITH?

For the correct provision of our services, Reiver Studio may share certain personal data with third parties where necessary for the management of the website, the processing of orders or the operation of our services.

SERVICE PROVIDERS

Reiver Studio works with external providers who may process personal data on our behalf to enable the operation of the website and the provision of our services. These include:

  • Technology and e-commerce platforms (Shopify)
  • Payment providers
  • Transport and logistics companies
  • Digital marketing platforms (Klaviyo)
  • Customer service providers

We require all third parties to respect the security of your data and to process it in accordance with applicable law.

PUBLIC AUTHORITIES

Data may be communicated to public administrations, judicial authorities or competent bodies when there is a legal obligation to do so.

9. E-COMMERCE PLATFORM

The online store is hosted on the Shopify platform, which provides the technological infrastructure necessary for the operation of the website.

Certain personal data may be processed by Shopify for the purpose of:

  • Hosting the online store
  • Managing orders and transactions
  • Improving the security and performance of the platform

You can consult Shopify's privacy policy at: https://privacy.shopify.com 

10. INTERNATIONAL DATA TRANSFERS

Some providers used by Reiver Studio may be located outside the European Economic Area.

In these cases, the appropriate safeguards provided for by the GDPR will apply, such as:

  • Standard contractual clauses approved by the European Commission
  • Transfers to countries with an adequacy decision
  • Other guarantees recognised by applicable regulations

11. DATA RETENTION PERIODS

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected and while legal obligations require it.

Afterwards, data may be kept in a blocked state during the applicable statutory limitation periods and will subsequently be deleted.

Where possible, data may be retained in anonymised form for statistical or market analysis purposes.

  • User registration, contact form, newsletter or SMS subscription: until you withdraw your consent or cancel your subscription.
  • Purchase of products: 5 years to comply with legal obligations.

12. DATA SECURITY

Reiver Studio adopts appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration.

Transactions carried out through the website are protected by SSL encryption protocols.

Payment data is processed by specialised providers and is not stored on our servers.

13. USER RIGHTS

In accordance with the GDPR, you have the following rights:

RIGHT TO INFORMATION

You have the right to receive clear and transparent information about how we use your personal data.

RIGHT OF ACCESS

You have the right to obtain confirmation as to whether your data is being processed and to access it.

RIGHT TO RECTIFICATION

You have the right to have your personal data rectified if it is inaccurate or incomplete.

RIGHT TO ERASURE

Also known as the right to be forgotten. You may request the deletion of your personal data in certain circumstances.

RIGHT TO RESTRICTION OF PROCESSING

You may request that we restrict the processing of your data in certain situations.

RIGHT TO DATA PORTABILITY

You have the right to receive the personal data you have provided to us in a structured, machine-readable format.

RIGHT TO OBJECT

You may object to the processing of your data when it is based on legitimate interest.

RIGHT TO OBJECT TO DIRECT MARKETING

You may unsubscribe from our commercial communications at any time.

RIGHT TO WITHDRAW CONSENT

Where processing is based on your consent, you may withdraw it at any time.

RIGHT TO DISABLE COOKIES

You can manage or disable the use of cookies from the website's settings panel or from your browser.

14. HOW TO EXERCISE YOUR RIGHTS

You may exercise your rights by sending a request to: hello@reiverstudio.com

Reiver Studio may request additional information to verify the identity of the applicant before processing a request.

We will respond to your request within a maximum of one month.

15. RIGHT TO LODGE A COMPLAINT

If you consider that the processing of your data does not comply with applicable regulations, you may lodge a complaint with the competent supervisory authority.

In Spain, that authority is:

Agencia Española de Protección de Datos (AEPD) https://www.aepd.es

16. CHILDREN'S PRIVACY

The services offered by Reiver Studio are not directed at children under 16 years of age.

We do not deliberately collect personal data from minors. If we detect that data from a minor has been collected, we will proceed to delete it.

17. COOKIES

Our website uses cookies to improve the browsing experience and analyse the use of the website.

You can find more information in our Cookie Policy.

18. CHANGES TO THIS POLICY

Reiver Studio reserves the right to modify this Privacy Policy to adapt it to legislative changes or service improvements.

Updates will be published on this same page.

19. CONTACT

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

hello@reiverstudio.com

Address: Calle José Mouliaá 3, Lorca (30800), Murcia, Spain

Last updated: March 2026