Terms of service
General Terms And Conditions Of Sale — Reiver Studio
These General Terms and Conditions of Sale (hereinafter, the "Terms") govern the purchase of products sold by Reiver Studio (hereinafter, "REIVER" or the "Company") through its website www.reiverstudio.com (hereinafter, the "Website").
By making a purchase through this Website, the user agrees to be bound by these Terms, the Privacy Policy, the Cookie Policy and, where applicable, the Returns and Exchanges Policy, all of which are available on this Website.
The identifying details of the Website owner are as follows:
Owner: Nuria Plazas López
Registered address: Calle José Mouliaá, 3, Lorca (30800) Murcia.
Tax ID (NIF/CIF): 23837303B
Contact email: hello@reiverstudio.com
Through the Website, REIVER provides information about its products and enables users to purchase them online.
Accessing, browsing and using the Website confers the status of user and implies express and unreserved acceptance of these Terms, without prejudice to any other specific conditions that may apply. These Terms shall apply regardless of any General Contracting Conditions that may be mandatory.
REIVER reserves the right to modify these Terms at any time, as well as any other legal text published on the Website. In all cases, the applicable terms will be those in force at the time each order is placed.
For any query, question or issue related to the Website, the products offered or an order placed, the user may contact REIVER at: hello@reiverstudio.com
GENERAL INFORMATION
The terms "we", "us" and "our" refer to Reiver Studio. Reiver Studio operates this store and website, including all related information, content, features, tools, products and services, to offer you, the customer, a curated shopping experience (the "Services"). Reiver Studio runs on Shopify technology, which enables us to provide the Services.
The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty, disclaimer and limitation of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or Privacy Policy, you must not use or access our Services.
PRICES
All product prices displayed on the Website are expressed in euros (€) or in the local currency for member countries of the European Union, and include Value Added Tax (VAT) and, where applicable, any other applicable taxes. However, shipping costs are not included in the product price and will be shown separately during the checkout process, before the user completes the order, and must be accepted by the user.
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be stated in the order confirmation sent to you by email.
ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide in our store is accurate, current and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and all activity on your account. You may not transfer, sell, assign or license your account to any other person.
OUR PRODUCTS
We have made every effort to display our products and services accurately in our online store. However, please note that colours or product appearance may differ from how they are shown on your screen depending on the type and settings of the device you use to access the store.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to how it is shown or presented in our online stores.
All product descriptions are for informational purposes only and may be modified at any time without prior notice at our sole discretion. Reiver disclaims any liability for errors that this information may contain, although it undertakes to take all measures within its reach to correct any errors or omissions as soon as it becomes aware of them.
We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any product we offer to any individual, geographic region or jurisdiction.
AVAILABILITY
The availability of products offered on the Website depends on existing stock at any given time. REIVER updates this information regularly based on inventory and supplier capacity.
Although REIVER endeavours at all times to ensure the information displayed is accurate, occasional issues — such as technical errors or system discrepancies — may mean that a product is not ultimately available after an order has been placed.
Should this occur, the user will be informed as soon as possible by email. If a product is unavailable after an order has been placed, the user will be notified and offered the option to delay delivery, replace the product with a similar one, or receive a refund of the amount paid.
The unavailability of one or more products will not necessarily entail the complete cancellation of the order. Should the user wish to return any received items, they may do so in accordance with the Returns and Exchanges Policy.
ORDERS
Once an order has been placed — that is, upon acceptance of the Terms of Use and confirmation of the purchase process — the user will receive a confirmation email at the address provided, containing the details of the order placed.
When you place an order, you are making an offer to purchase. Reiver Studio reserves the right to accept or reject your order for any reason, at its sole discretion. Your order will not be accepted until Reiver Studio confirms its acceptance. We must receive and process your payment before accepting your order.
You should review your orders carefully before completing your purchase, as Reiver Studio may not be able to process a cancellation request after an order has been accepted. If we do not accept, modify or cancel an order, we will contact you via the email address or phone number you provided when placing the order.
You may return or exchange your purchase only in accordance with our refund policy.
You represent and warrant that your purchase is for your personal use and not for resale or commercial export.
PAYMENT
We may, from time to time, offer promotions on the Services that may affect pricing strategies and are governed by terms and conditions that differ from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
The user agrees to complete payment at the time of confirming the order. The final amount will include, where applicable, shipping costs, which will be shown in detail before the checkout process is completed. The user may use any payment method available on the Website at any given time.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transaction and communicate with you as necessary.
You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are duly authorised to use that credit card for the purchase, (iii) the charges you incur will be accepted by your credit card company, and (iv) you will pay the charges incurred at the published prices, including any applicable shipping, handling and tax charges.
Reiver relies on the security measures provided by Shopify Payments.
SHIPPING AND DELIVERY
We are not responsible for any delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We will not be liable for delays caused by the carrier, customs procedures or events beyond our control. REIVER will not be liable for incidents such as loss, damage or delay in the delivery of an order where these are due to unforeseen circumstances, force majeure or situations attributable to the user. Reiver will not be responsible for delivery errors caused when the delivery address entered by the user in the order form does not match reality or when information has been omitted.
INTELLECTUAL PROPERTY
All rights to the content, design and development of this Website belong to REIVER or to third parties who have authorised their use. This includes, without limitation, photographs, images, texts, logos, graphic elements, brand identity, trade names and any other content available on the website.
These elements are protected by applicable intellectual and industrial property regulations.
Access to the Website does not grant the user any rights over such content. Therefore, copying, reproducing, distributing, modifying or using, in whole or in part, any element of the Website without prior express authorisation from REIVER is not permitted.
Access to the Website does not in any case imply the transfer or granting of rights over its content. The use of such content is only permitted for personal and non-commercial purposes, and the user is solely responsible for any improper use they may make of it.
Any use of this content without prior authorisation from REIVER will be considered a violation of its intellectual or industrial property rights and may give rise to the corresponding legal actions.
THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any functionality embedded by third parties). We are not responsible for examining or evaluating the content or accuracy of any third-party material or website you choose to access. If you choose to leave the Services to access these third-party materials or sites, you do so at your own risk.
We will not be liable for any harm or damages related to your access to any third-party website, or your purchase or use of any products, services, resources or content on any third-party website. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.
RELATIONSHIP WITH SHOPIFY
Reiver Studio operates on Shopify technology, which enables us to provide the Services. However, any sale or purchase you make in our store is made directly with Reiver Studio. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Reiver Studio, including any injury, damage or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising from or related to your purchase and transaction with Reiver Studio.
PRIVACY POLICY
Users agree to browse the website and use its content in good faith.
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy, which can be consulted here. By using the Services, you acknowledge that you have read this Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve our Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in a country other than where you reside, for the purpose of providing the services. Please review our Privacy Policy for more information about how we, Shopify and our partners use your personal information.
USE OF THE WEBSITE AND LIABILITY
The user is responsible for how they use the Website and for any consequences that may arise from such use.
This means that any improper use — whether for unlawful purposes, in breach of these Terms or in a way that affects third parties or the functioning of the Website — will be the sole responsibility of the user.
In particular, the user agrees not to take any actions that could damage the website, alter its functioning or hinder its use by others.
REIVER may, at any time, modify or remove content, as well as restrict or block access to the Website for users who make improper use of it.
WEBSITE OPERATION AND CONTENT
REIVER cannot guarantee that the Website will always be available or error-free. Nor can it ensure that there will be no technical failures, interruptions or external factors that may affect the user experience.
REIVER cannot guarantee that the content or functioning of the Website, or that of externally linked pages, will be completely free of viruses, malicious or harmful programmes, or other elements that may affect the user's device or information stored on it.
The information appearing on the Website is for guidance purposes only. Although it is reviewed regularly, it may contain inaccuracies or may not be fully up to date.
REIVER will not be liable for any harm that may arise from the use of this information or from issues related to data provided by the user, such as errors in the email address.
In any case, REIVER will act with the utmost diligence to resolve any issues and offer an appropriate solution.
PROMOTIONS
REIVER may launch specific promotions or campaigns aimed at its users.
Each promotion may have its own terms and duration. REIVER reserves the right to modify, extend or cancel them, as well as to exclude users who make improper use of them or act unethically.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing strategies, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have placed your order).
PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any illegal or malicious purpose; (b) to infringe any regulation or rule; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or damage any of our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including any "junk mail", "chain letter", "spam" or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits any person's use or enjoyment of the Services, or which, as we determine, may harm Reiver Studio, Shopify or users of the Services, or expose them to any form of liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that is or may be used in any way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data collection and extraction tools, devices or automated processes, artificial intelligence tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, circumvent or bypass the security or authorisation features, robots exclusion headers or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable or cancel your account at any time, without notice, if we determine that you have violated any part of these Terms.
MODIFICATIONS
The information available on the Website may be reviewed and updated at any time with the aim of keeping it as accurate as possible.
REIVER reserves the right to modify, update or remove both the content of the Website and these Terms, the Privacy Policy or any other legal text, without prior notice.
Modifications will take effect from the moment they are published on the Website and will apply from that point onwards.
For this reason, users are advised to review these Terms periodically each time they access the Website or before making a purchase.
In any case, these Terms will always be accessible for consultation, and their acceptance will be required to complete any order.
SEVERABILITY
All clauses or provisions of these Terms and Conditions must be interpreted independently and autonomously.
Should any provision of these Terms be declared null, invalid or unenforceable by judicial ruling or competent authority, this will not affect the validity of the remaining content, which will remain in force.
The affected clause will be interpreted or, where applicable, replaced by one that respects as closely as possible its original purpose and the spirit of these Terms.
The fact that REIVER does not exercise at any given time any of the rights recognised in these Terms shall not imply a waiver of those rights, unless expressly established or required by applicable regulations.
GOVERNING LAW AND ARBITRATION
These Terms shall be governed by applicable Spanish law.
Should any dispute or conflict arise in relation to their interpretation or application, the parties shall submit to the courts and tribunals with jurisdiction in accordance with applicable regulations.